Welcome to Genuineprinthead.com. This Web site is provided by Genuineprinthead.com as a service to our customers. Please review the following basic rules that govern your use of the Genuineprinthead.com site. Please note that your use of the Genuineprinthead.com site (the "Site") constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to these Terms and Conditions. Genuineprinthead.com reserves the right to update or modify these Terms and Conditions at any time without prior notice to you, and we encourage you to review these Terms and Conditions whenever you use this Site.<br>
We are not manufactures and we are distributes NEW OEM replacement parts and products. Manufacturer trademarks, service marks, logos, brand names, and brand models are the property of their owners.
We not sell refill ink, remanufacture or competible ink cartridges. Our product is OEM ink cartrides and Genuine Printhead.

Section A of these Terms and Conditions applies specifically to orders placed with Genuineprinthead.com. Section B of these Terms and Conditions applies to all products and services available through the Site.


The Genuineprinthead Satisfaction Guarantee

Genuineprinthead stands behind the quality of its products and services. If you are not 100% satisfied with your purchase from us, simply contact Customer Service by phone at 62 721 250465 within 30 days from the date you receive it (or the date it was scheduled to arrive), and we will reprint part or all of your order. In some cases, we may refund the full price of the product(s) in question, excluding shipping, postage and processing costs.

Genuineprinthead is committed to customer satisfaction, and we do everything possible to ensure proper cutting, accurate color reproduction, and excellent printing quality. However, certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for:

    Spelling, punctuation, or grammatical errors made by the customer.
    Inferior quality or low-resolution of uploaded images.
    Design errors or color selection errors introduced by the customer in the artwork file creation process.
    Errors in user-selected options such product type, size, finishing options, or quantity.
    Incorrect file dimensions, image orientation, or file submission in accordance with Genuineprinthead specifications.
    Damage to the products arising after delivery to the customer.
    Duplicate orders by the customer.
    Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.
    Incorrect shipping address, undeliverable packages/3 rd delivery attempts, or other errors created by the customer.

This guarantee is also subject to a few other terms and conditions:

    Full refund guarantee does not apply to shipping claims. We will reprint orders damaged or lost by UPS.
    We reserve the right to have you return the original order, at our cost, before reprinting or refunding your order.
    Maximum refund per order or customer is $2500. The only remedy for problems with orders over $2500 is reprinting of the order to correct product defects.
    Color match, cutting and folding tolerances are guaranteed to be within industry standards (CMYK) for pleasing color and tolerances published within our website.
    This guarantee is limited to reprint of the original order quantity or refund of the purchase price of the order. We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.
    This guarantee does not cover fees for mailing service or postage or associated incidental or consequential damages or claims. Genuineprinthead is not liable for U.S. Postal Service errors, including loss or delay.