WiZHelper is Mobile + PC Security Remote Control Solution for the corporations, call centers, public offices and financial institutions which provide mobile customer service.   

  The market of smart phone has increased rapidly and over a billion of people are using smart phone in the world. The trend of the customer support is changing. Now  the customer service for mobile devices increased a lot and some customer supports are done through mobile devices. To help you to provide efficient mobile customer service, We released  a security remote control solution WiZHelper.

  WiZHelper is a total remote control solution that can remote control PC and Mobile at once. The customer service agents can control customer’s device with their PC like they are touching it in person. So the agent can detect the issue fast and clear and support the customer accordingly.

  Mobile remote control is very convenient but there is a risk of personal information leakage. WiZHelper tightened up the security part and it is outstanding at protecting personal information. WiZHelper has functions that only allows the agents to access to the pre-registered applications and that blocks the customer’s screen while they enter the personal information such as password.

  WiZHelper which increases customer satisfaction and improves work efficiency can be used at the corporations, call centers, public offices and financial institutions. You can use administrator’s page to see the statistics and chart about the customer supports done by WiZHelper.

* Feature

Mobile Security Remote Control

• WizHelper protects the personal information perfectly during Remote Control Service with our specialized technology.

[Security Method for Remote Control Service] (Patent No. 10-2013-0085980)

Multiple Customer Support

• An agent can deal with a maximum of 6 customers simultaneously so WizHelper can reduce waiting time of the customer and increase work efficiency of the agent.

Easy & Fast Remote Control Service

• With our virtual remote video driver technology, you can remote control fast and smoothly.
• WizHelper offers many functions for remote control such as Drawing, Send URL, File Transfer, View Process Info, View Hardware Info, View Software Info, Screen Capture, Recording, Session Transfer and Chat.

Easy File Transfer

• Simply DRAG & DROP to send files and folders.
• During the file transfer, the agent can proceed the session, use other functions of remote control and check the progress of transferring and the transfer log.

Multiple Monitoring

• The agent can switch to the other session without ending the ongoing session. So the agent will be able to support other customer first and then come back to the previous session.
• If the agent finishes the session, they will get back to the Agent Program’s standby page. They can still add new customers and provide remote control service without ending ongoing session with customer.

Administrator Page

• On the Administrator Page, you can see all the detailed statistics of customer support. All statics can be seen by agent, by time, by OS and etc. All data can be extracted as excel files.
• You can also set groups, issue type, business hours and holidays on the Administrator Page.

Maintain Connection

• Switch between 3G, LTE, LTE-A and Wi-Fi without disconnection.  If a customer connects to the service with 3G, LTE, LTE-A, they can switch to Wi-Fi during the session.

* Benefit

• User-friendly interface and useful control function
• Manage customer service agents and support records easily with administrator page
• Enable to support the customer without limitation of time and place.
• Provide tight security for the remote control service and personal information
• Support every network environment and every android device
• Increase Customer Satisfaction with Fast and Convenient Remote Control Service
• Save the cost for customer service center and improve work efficiency