RecSee (Portal Recording System)

RecSee (Portal Recording System)


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Required Quantity
Place of Origin
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Production method
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Keyword
Category
Computer Software

FURENCE Co., Ltd.

Country / Year Established
South Korea South Korea /
Business type
Others
Verified Certificate

11

DUNS

Product name RecSee (Portal Recording System) Certification -
Category Computer Software Ingredients -
Keyword - Unit Size -
Brand name - Unit Weigh -
origin Stock -
Supply type - HS code -

Product Information

RecSee (Portal Recording System)

RecSee is the solution that can record various multi media through supporting the integration recording with a voice, screen, video, text rexording features.

  • Recording of a variety of ways
    - Support a recording by various recording system like a TDM/IP/IPCC.
    - IP recording system guarantees best sound quality and stable recording using the Mirror method that FURENCE has developed.
  • Utilization of various interfaces
    - Through this system linkages with various interfaces required by customer company, it can be used in several system.
    - It can appropriately respond to various environments by supporting various kinds of PBX and CTI interface.
  • Various analysis function
    - This system supports accurate analysis of consultation patterns, extensive search and analysis features as well as simple voice recording.
    - It helps to improve the quality of consultation of contact center through an analysis of various data.
  • Powerful extension function
    - In addition to Window OS, this system supports recording system based on Linux OS.
    - Recording system based on Linux OS supports different properties with Window OS. It has high performance, stability, low cost and security.

Features

  1. RecSee Voice Recording
    -Powerful user interface : Interface for user
    Menu for personal user
    Support a variety of community(Bulletin, Note)
    Intuitive user interface : Support various call statistics
    Refined player
    Monitoring system status
    Support a variety of recording options
    Linkage with various middleware
    Real time monitoring
  2. RecSee Screen/Text Recording
    Support solution of two methods
    Configurate a system for the user using the drag & drop features
    Support recording of two methods : Capture Recording, movie Recording
    Support captures of five methods
    File transport option : Immediately/reservation transport
    Recording agent's typing
  3. RecSee Video Recording
    Capture video of customer and agent in real time
    Support the recording regardless of the type of telephone
    It can flexible respond to other system
  4. RecSee Evaluation
    Consulting various evaluation methods and operating methods
    Support various report according to the individual, team, period.
    Support the evaluation and static of information.
    Support service quality improvement and service strategy establishment by providing VOC.
  5. RecSee Linux
    It can record the 200ch simultaneously
    It shows higher performance with low specification than the Window server.
    It is unnecessary to patch frequently like a Window serve.
    It can meet various needs of customer in a network configuration and install the system by redundancy.

B2B Trade

Price (FOB) Negotiable transportation -
MOQ Negotiable Leadtime Negotiable
Payment Options Negotiable Shipping time Negotiable

FURENCE Co., Ltd.

Country / Year Established
South Korea South Korea /
Business type
Others

11

DUNS

President
Shin Hyun-sam
Address
604, Halla-SigmaValley, 53, Gasan digital 2-ro, Geumcheon-gu, Seoul, Korea
Product Category
Computer Software
No. of Total Employees
1-50
Company introduction

Furence is a company specializing in call center solutions. Focused on R&D, the company develops and supplies individual solutions related to call centers, such as recording, IVR and electronic boards etc.,

Furence also is a solution company developing T-Motion, a CTI system integrating individual solutions that reflects recent trends in markets.

Furence is a small but it's global company with a global scope and whose products are being used by not only the nation?s important public institutions and financial companies, but also branches of large firms located in about 45 countries.

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