VoC (Voice of Customer) Solution (i-Smart Helper)

VoC (Voice of Customer) Solution (i-Smart Helper)


Negotiable Min Order Quantity Unit

Required Quantity
Place of Origin
Brand name
UBICUS
Payment Terms
Negotiable
Production method
Negotiable
Shipping / Lead Time
Negotiable / Negotiable
Keyword
software, crm solution
Category
Other Business Services , Computer Software , Wireless Networking Equipment

UBICUS

Country / Year Established
South Korea South Korea /
Business type
Others
Verified Certificate

11

DUNS

Product name VoC (Voice of Customer) Solution (i-Smart Helper) Certification -
Category Other Business Services
Computer Software
Wireless Networking Equipment
Ingredients -
Keyword software , crm solution Unit Size -
Brand name UBICUS Unit Weigh -
origin Stock -
Supply type - HS code -

Product Information

Multi Contact Channels based
VoC (Voice of Customer) Solution (i-Smart Helper)

Overview
i-Smart helper
product is an enterprise Web based software solution that can make a collection classification ,distribution ,process improvement and analysis of various VoC via  multi contact channels such as Contact Center Telephone, Homepage, ,Documents, SMS, e-mail, Fax SNS, KIOSK, IVR, Web chatting, Visiting etc.

Voice of customer solution

Features

  • Outstanding Flexibility, Expandability. Interoperability, Web(JAVA) based open architecture
  • Single view interface on user screen
  • Mutichannel queuing to control various VoC channels such as contact center Telephone, Home page, Documents, SMS, e-mail, Fax SNS, KIOSK, IVR, Web chatting, Visiting etc

B2B Trade

Price (FOB) Negotiable transportation -
MOQ Negotiable Leadtime Negotiable
Payment Options Negotiable Shipping time Negotiable

UBICUS

Country / Year Established
South Korea South Korea /
Business type
Others

11

DUNS

President
Jungsik Seo
Address
10F, R&D Tower, Nurikkum Square, (Sangam-dong), 396, World cup buk-ro, Mapo-gu, Seoul, Korea
Product Category
Computer Software
No. of Total Employees
1-50
Company introduction

UBICUS has been createing additional value of personalized service in ubiquitous field through customized CRM solution and Unified Communication With an accumulation of experience and technical competencies for last ten years.

UBICUS has been investing continuously in R&D to develop core technology and will do its best to create various value for customers with endless challenge, innovation and passion in the field of ubiquitous business area.

1) Business Areas

Intelligent CRM Solution and service

Context awareness Solution

SIP based Unified Communication solution

construction and service

 

2) OUR Solutions

Unified VOC Solution :

i-Smart Helper is sofrtweare solution which can build

management process focused on customers by

workflow of gathering, classifying, analysing various

voice of customer(VOC) from muti channel such as

call center, homegate, letter, E-mail, on-site visit, fax,

SNS and so on, and external VOC

Contact Center Solution :

i-Smart Agent is contact center software solution which

provide customized service linked with SNS, and make

consulting efficecy and speedy interlocked with

multi channel like phone, web, e-mail, SMS, FAX,

so on.

Campaign Soultion :

i-Smart Campaign is software solution that excute

workflow for campaign planing, implementation,

analysis, evaluation targeting existent customers,

dormant customers, and potential customers with

multi contact channel. It is to keep customer's

loyalty and improve campany's fame inducing sales

activity from potential and dormant customers.

 

Also it it to provide customized service to existent customers

Survey Solution :

i-Smart Survey is software solution for gathering

customer's feedback & opinion from realtime survey

via various contact channel and analysing data gathered.

so, i-smart survey is supporting typical CASI (Computer

Aied Shelf Interview) and CAT I(Computer Aided

Telephony Interview) mode, that is typical methode.

SIP base All In One platform Solution :

CIC is all-in-one platform software solution which

manages multi channel such as phone (wired&wireless),

webchatting, E-mail, Fax, SMS, SNS as one queue.

It gives instant response to customers.

Main Product

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