UBICUS has been createing additional value of personalized service in ubiquitous field through customized CRM solution and Unified Communication With an accumulation of experience and technical competencies for last ten years.

UBICUS has been investing continuously in R&D to develop core technology and will do its best to create various value for customers with endless challenge, innovation and passion in the field of ubiquitous business area.

1) Business Areas

① Intelligent CRM Solution and service

② Context awareness Solution

③ SIP based Unified Communication solution

construction and service

2) OUR Solutions

① Unified VOC Solution :

i-Smart Helper is sofrtweare solution which can build

management process focused on customers by

workflow of gathering, classifying, analysing various

voice of customer(VOC) from muti channel such as

call center, homegate, letter, E-mail, on-site visit, fax,

SNS and so on, and external VOC

② Contact Center Solution :

i-Smart Agent is contact center software solution which

provide customized service linked with SNS, and make

consulting efficecy and speedy interlocked with

multi channel like phone, web, e-mail, SMS, FAX,

so on.

③ Campaign Soultion :

i-Smart Campaign is software solution that excute

workflow for campaign planing, implementation,

analysis, evaluation targeting existent customers,

dormant customers, and potential customers with

multi contact channel. It is to keep customer's

loyalty and improve campany's fame inducing sales

activity from potential and dormant customers.

Also it it to provide customized service to existent customers

④ Survey Solution :

i-Smart Survey is software solution for gathering

customer's feedback & opinion from realtime survey

via various contact channel and analysing data gathered.

so, i-smart survey is supporting typical CASI (Computer

Aied Shelf Interview) and CAT I(Computer Aided

Telephony Interview) mode, that is typical methode.

⑤ SIP base All In One platform Solution :

CIC is all-in-one platform software solution which

manages multi channel such as phone (wired&wireless),

webchatting, E-mail, Fax, SMS, SNS as one queue.

It gives instant response to customers.